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The LSP Ordering System
Developed Specifically for the Prepaid CLEC

The CLEC business is a business of margins. To succeed, a CLEC must run efficiently, reduce labor costs, and eliminate costly mistakes. The Local Service Provider (LSP) Ordering System helps automate or eliminate many of the routine, error-prone activities associated with running a prepaid CLEC.

Reduce Data Entry Time and Eliminate Costly Mistakes

Entering customer information, service orders and payments is a time consuming and error-prone process. The LSP Ordering System has a number of features that automate or simplify this process.

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The Customer information tab (shown above) contains all customer information on a single screen.

  • The point and click interface is intuitive and easy to use.
  • Auto lookup for Customers, Notes, Service Orders and Payments.
  • Auto lookup and fill-in for customer information.
  • Auto fill-in for City and State sales tax and ILEC carrier based on ZIP code.

Most CLECs using the LSP Ordering System are able to reduce their customer care staff by a factor of four.

The Order tab (shown below) is used to enter and change service orders. The Order tab contains a complete history of each customer's orders.

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  • Service orders can be based on individual features or a sales package with a predefined set of features (including blocked features).
  • Service orders are associated with a sales agent for commission payments.
  • The system automatically calculates sales tax from a tax table.

The customer Payment tab (shown below) is used to enter customer payments. The Payment tab also contains a complete history of the customer's payments. Each payment can be associated with a particular order.

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The customer Notes tab (not shown) provides a mechanism for recording, reviewing and tracking notes and comments for each customer.

The Find button allows customer searches based on last name, customer ID, order, payment or telephone number.

Automatic Generation of Renewal Letters

One of the most important jobs of a prepaid CLEC is to send out renewal letters. The LSP Ordering System streamlines the process of generating renewal letters. Renewal letters can be in English or Spanish, based on the customer's profile.

Automatic Analysis and Report Generation

Efficiently tracking sales commissions, sales tax and bank deposits is essential for the well managed CLEC. The LSP Ordering System does all these calculations and generates concise reports.

Mailing labels can be generated for promotions, customers and sales agents. Several different criteria can be used to generate customer-mailing labels: by ZIP, by city, by most recent order type and other criteria.

Service Order Management

The Current Orders interface (shown below) summarizes all the orders currently scheduled for submission to the ILECs. The interface tracks New, Change, Suspend, Disconnect, Restore, Transfer and Conversion orders. Orders are summarized separately for each ILEC. Colors indicate order status (submitted, not submitted, pending, rejected).

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The LSP Ordering System can significantly improve your
bottom line.

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